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Kapture CX Raises $10 Million in Pre-Series B Round Led by Bajaj Finserv Ventures
Bengaluru-based Kapture CX has just landed fresh money. The Kapture CX funding round brought in $10 million, which is about Rs 94.5 crore. A “funding round” simply means a stage where a company sells a slice of itself to investors in exchange for cash. This deal is called a “pre-Series B” round. That is a round that sits between two named stages, Series A and Series B, helping a company grow before the bigger Series B step.
The round was led by Bajaj Finserv Ventures (BFSV). This is the investment arm of Bajaj Finserv, one of India’s best-known financial groups. When an investor “leads” a round, it puts in the largest cheque and often sets the terms. Two existing backers also joined in again: Cactus Venture Partners (CVP) and India Alternatives.
What is Kapture CX?
Kapture CX builds software that helps big companies talk to their customers. It is built for the “enterprise” market. An enterprise is just a large company with many staff and many customers. Kapture CX calls itself a “full-stack agentic AI platform.” Let us break that down in plain words.
“Agentic AI” means software AI “agents” that can carry out multi-step tasks on their own. They do not just answer one question and stop. They can actually finish a job, like sorting out a customer complaint from start to end. “Full-stack” means the platform handles the whole process in one place, not just one small piece.
The platform is also “verticalized.” That means it is tuned for specific industries, so it fits each business better. Kapture CX mixes three things in one system: AI agents, operational intelligence, and human oversight. So robots do the heavy lifting, but humans still keep watch.
It also offers AI “copilots.” These are helpers that resolve customer queries, support the human service teams, and turn every user chat into useful analytics. Analytics here just means clear data and insights a company can act on.
Key facts at a glance
| Detail | Information |
|---|---|
| Round size | $10 million (about Rs 94.5 crore) |
| Round type | Pre-Series B |
| Lead investor | Bajaj Finserv Ventures (BFSV) |
| Other investors | Cactus Venture Partners, India Alternatives |
| Founders | Sheshgiri Kamath and Vikas Garg |
| Founded | 2014, Bengaluru |
| Clients | 1,000+ enterprises (Bajaj Finance, bigbasket, Unilever, Coca-Cola, Jockey, Cashify) |
| Users | 90,000+ active users across 18 countries |
| Team | 350+ employees |
| Total raised to date | More than $20 million |
Where the money will go
Kapture CX plans to use the cash for two main things. First, it wants to expand into many more global markets. Second, it will invest in R&D and product development. “R&D” stands for research and development. It is the work of inventing and improving products before they reach customers.
The company already has a global footprint. It runs offices in the US, Singapore, Indonesia, the UAE, and the Philippines. So the new funds will help it push deeper into these and other regions.
A profitable AI startup, which is rare
Kapture CX says it has grown its revenue about 4X since its 2023 Series A round, while staying profitable. “Profitable” means the company earns more money than it spends. Many AI startups burn lots of cash and lose money for years, so this is unusual. Looking ahead, Kapture CX is targeting 5X revenue growth over the next few years.
CEO Sheshgiri Kamath put it like this: “Since our Series A round in 2023, Kapture has grown 4X and achieved what remains rare in the AI economy – profitability. Having an AI-first organization like Bajaj Finserv Ventures lead this round is powerful validation of our value proposition.”
How Kapture CX got here
This is not the company’s first raise. In July 2023, it raised a $4 million Series A round led by Cactus Venture Partners. Then in December 2023, it raised a $4 million extended Series A led by India Alternatives. With this new round added in, Kapture CX has now raised more than $20 million in total.
The fact that old backers keep coming back is a good sign. It shows they still believe in the founders and the product. The new lead, Bajaj Finserv Ventures, is itself an AI-first group, which adds extra weight to the deal.
Why it matters (especially for India and founders)
For Indian founders and SaaS builders, this story carries a few clear lessons. “SaaS” means Software as a Service. It is software you rent online instead of buying and installing on your own machine. Kapture CX is a homegrown SaaS company taking on the world from Bengaluru.
The biggest takeaway is that profit still wins respect. In a market full of cash-burning startups, a profitable AI company stands out. This deal is part of India’s wider funding wave, where strong, steady businesses are getting fresh attention from investors.
It also shows how big a deal “agentic AI” has become. Companies want AI that does work, not just AI that chats. Building such tools that are hard for rivals to copy is now key. That is exactly what the race to build defensible AI is all about. For Indian SaaS founders, this is a chance to build for the world from day one.
Frequently asked questions
How much did Kapture CX raise and who led the round?
Kapture CX raised $10 million (about Rs 94.5 crore) in a pre-Series B round. The round was led by Bajaj Finserv Ventures, the investment arm of Bajaj Finserv.
What does Kapture CX do?
It builds a full-stack agentic AI platform for large enterprises. Its software uses AI agents, human oversight, and analytics to help companies resolve customer queries.
Is Kapture CX profitable?
Yes. The company says it has grown revenue about 4X since 2023 while staying profitable, which is rare among AI startups.
How much has Kapture CX raised in total?
Including this round, Kapture CX has raised more than $20 million to date. Earlier it raised two $4 million Series A rounds in 2023.
The takeaway
The Kapture CX funding round is more than just one company’s win. It signals that India can build profitable, global AI software. With $10 million from Bajaj Finserv Ventures and a clear plan to go global, Kapture CX is a startup worth watching. For founders, the message is simple: build real value, earn real profit, and the money will follow.
