Freshworks Listed (NASDAQ: FRSH)Unicorn (since 2018)

Freshworks' stated mission is to help "every business struggling under the weight of bloated, overpromised software" with solutions designed for easy implementation and rapid impact.

A single platform spanning customer experience (Freshdesk, Freshdesk Omni, Freshchat, Freshsales, Freshmarketer) and employee experience / IT service management (Freshservice), positioned as an alternative to fragmented, complex enterprise software.

Freddy AI Agent, Copilot and Insights are marketed as delivering up to 70% ticket deflection from AI agents and up to 50% productivity gains from Freddy AI Copilot, used by 5,000+ organizations since 2023.

Defined by Freshworks as organizations with 250 or fewer employees; historically the company's largest base (51,000+ of 65,600 total customers as of Q3 2023) served via low-cost, low-touch, self-service and product-led growth.

Organizations with 251 to 5,000 employees, served through a mix of inbound, outbound and partner-led demand generation.

Organizations with 5,001+ employees; Freshworks targets specific departments/divisions within large enterprises (215 Global 2000 firms cited, incl. American Express and Bridgestone) using a high-touch, outbound sales approach.

24,762 customers contributing $5,000+ ARR as of Q4 2025, up 10% year-over-year.

SMB customers are primarily served through low-touch, self-service and inbound/partner demand generation rather than dedicated account management.

Enterprise accounts receive a high-touch, outbound sales and account approach targeting specific departments/divisions within large organizations.

14-day free trial of the Enterprise plan (no credit card required), plus a separate always-free plan for up to 2 agents — feeding a low-touch, self-service acquisition motion for SMB customers.

Direct inbound and outbound sales teams serving mid-market and enterprise accounts.

500+ transacting channel partners worldwide across Referral, Solution Provider and Strategic partner tiers, with deal registration, MDF and a Partner Academy.

Freshworks offers its SaaS products for purchase through AWS Marketplace under a multi-year strategic collaboration agreement with AWS.

Ongoing development across Freshdesk, Freshservice, Freshsales, Freshchat/Freshdesk Omni, Freshmarketer, and the Freddy AI platform.

Acquired AI/automation and ITOM capabilities (Natero, AnsweriQ, Flint, Device42, FireHydrant) to extend the platform's customer-success, AI, and IT-operations depth.

A majority of Freshworks' approximately 4,500 full-time employees (as of Dec 31, 2025) are based in India, supporting engineering, product design, customer support, in-bound sales, and G&A functions.

Proprietary Freddy Agentic AI Platform including Freddy AI Agent, Copilot, Insights, and the no-code Freddy AI Agent Studio for building autonomous service agents.

Multi-year strategic collaboration agreement; Freshworks products are transactable via AWS Marketplace and integrate with Amazon Connect, AWS Lambda, EventBridge and DocumentDB; Freshworks holds multiple AWS Competency designations.

Integration of Azure OpenAI into Freddy AI and native ticket management within Microsoft Teams.

1,400+ public marketplace integrations, 150,000+ active integration installs, and 43,000+ active customers using integrations across a three-tier (Registered/Authorized/Premier) partner program.

Freshdesk plans run $19-$89/agent/month (Growth/Pro/Enterprise, billed annually).

Full-year 2025 revenue of $838.8 million, up 16% year-over-year.

Freddy AI, Freshworks' AI product line, exceeded $25 million in ARR in FY2025.

Non-GAAP operating margin improved to 21.2% for full-year 2025 (vs. 13.8% in 2024); adjusted free cash flow margin reached 26.6% (vs. 21.3% in 2024), reflecting cost discipline as the company scaled.