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Delhivery Listed (NSE/BSE)Unicorn

Delhivery Limited Gurugram, Haryana Founded 2011 delhivery.com ↗
Sahil Barua · Co-Founder & CEO Kapil Bharati · Co-Founder & CTO Suraj Saharan · Co-Founder Mohit Tandon · Co-Founder (stepped down from active duties, March 2021) Bhavesh Manglani · Co-Founder (stepped down from active duties, March 2021)
$1.39 BnTotal funding (tracked)
12Funding rounds
24 Sep 2021Last round
24,336Team size (sourced)

Delhivery: Business Model Canvas

The nine-block Business Model Canvas, filled in only where a public source states it — empty blocks mean we haven't found a citable fact yet, not that the answer is zero.

Value Propositions

Nationwide delivery reach

One of the widest delivery networks in India, covering 18,000+ pincodes including remote and rural areas.

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Fully integrated logistics stack

Single platform spanning express parcel delivery, part-truckload and full-truckload freight, warehousing/fulfillment, cross-border shipping, and supply-chain management.

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Customer Segments

E-commerce marketplaces & platforms

Large e-commerce platforms such as Flipkart, Amazon and Myntra use Delhivery for last-mile and fulfillment logistics.

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SMEs, D2C brands & individual sellers

Sellers on Meesho, Amazon, their own D2C websites or social commerce integrate via the self-serve 'Delhivery One' platform with dashboards and APIs for easy onboarding.

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Enterprise retailers & manufacturers

Delhivery works with retailers and manufacturers across sectors for warehousing and supply-chain services (e.g. an integrated warehousing/transportation deal with Havells India).

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Customer Relationships

Self-serve Client Developer Portal for API integrationSelf-serve API sandbox + token-based auth

Delhivery gives shipping clients a self-service developer portal to generate static API auth tokens and test integrations in a staging/sandbox environment without support tickets.

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Dedicated BD/CS relationship manager (SPOC) for enterprise accountsHigh-touch enterprise account management

Larger enterprise shippers are assigned a business-development/customer-success Single Point of Contact who manages the account commercially, layering high-touch account management on top of the self-serve stack.

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Delhivery One unified customer portalSingle dashboard across product lines

one.delhivery.com consolidates order visibility across Delhivery's product lines into a single dashboard where clients track shipment status, COD remittance, and order history in real time.

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One-click Shopify/WooCommerce plugin onboarding for SME sellersOne-click store integration, next-day COD remittance

Small and mid-size D2C sellers connect their store to Delhivery in one click and can switch on WhatsApp/OTP delivery notifications, with next-day COD remittance at no extra charge.

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Channels

Delhivery One API / developer portal

Sellers and platforms integrate shipping via API tokens and the Delhivery One developer portal for automated order flow, labeling and tracking.

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Direct enterprise partnerships with marketplaces

Direct commercial integrations with major e-commerce marketplaces (Flipkart, Amazon, Myntra) as core distribution channels for shipment volume.

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Key Activities

Last-mile delivery & express parcel operations

Core operating activity moving parcels through the express network.

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Warehousing, reverse logistics & supply chain management

Third-party and transit warehousing, reverse logistics and vendor-to-customer/vendor-to-warehouse shipping.

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Network automation investment

Invested in automation-solutions startup Falcon Autotech to design and implement warehouse/transportation automation, bundled with Delhivery's SaaS platform.

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Key Resources

Pan-India delivery network

18,000+ pincode coverage across urban, rural and remote terrain.

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Warehousing & logistics infrastructure footprint

Total logistics infrastructure footprint reported at 20.10 million sq ft by FY25, expanding to 22.9 million sq ft by FY26.

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Key Partnerships

FedEx Express

FedEx invested $100M in Delhivery (July 2021) and the two entered a long-term commercial agreement: FedEx handles international export/import while Delhivery sells FedEx's international products and provides domestic pickup/delivery in India; FedEx Express's President & CEO joined Delhivery's board.

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Falcon Autotech

Investment/partnership to co-develop automation solutions for transportation and warehousing, bundling hardware automation with Delhivery's SaaS platform.

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E-commerce marketplace partners

Strategic integrations with Flipkart, Amazon and Myntra as key logistics partners.

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Revenue Streams

Express Parcel~60% of FY25 revenue (₹5,318 crore)

Core B2C parcel delivery segment, the largest revenue contributor.

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Part Truckload (PTL) freight~21% of FY25 revenue (₹1,889 crore)

B2B less-than-truckload freight; volumes grew 19% YoY to 1.7 million MT in FY25.

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Full Truckload (FTL) freight~10% of FY25 revenue (₹626 crore)

Truckload freight services for enterprise clients.

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Supply Chain Services~7% of FY25 revenue (₹907 crore)

Warehousing, fulfillment and end-to-end supply chain management for retailers/manufacturers.

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Cross-border logistics~2% of FY25 revenue

International shipping services, including a commercial tie-up with FedEx Express for cross-border trade.

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Cost Structure

Freight handling, transportation and servicing costs (largest cost line)~70% of total expenditure; Rs 1,566 crore in Q4 FY25 alone

Line-haul transportation and last-mile delivery/servicing costs are by far Delhivery's biggest expense line, reflecting its asset-light-plus-owned-network model.

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Employee benefit expense~15% of total expenditure; Rs 337 crore in Q4 FY25

Wages, benefits and incentives for warehouse staff, sortation-centre operators, feet-on-street personnel and corporate employees form the second-largest disclosed cost bucket.

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Physical logistics network infrastructure (owned + leased facilities, automation capex)20.10 million sq ft of infrastructure as of FY25

Running 24 automated sort centres, 94 gateways and thousands of delivery centres drives a heavy, largely fixed depreciation, lease and maintenance cost base.

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FAQs on Delhivery

What is Delhivery's business model?

Delhivery's core value proposition centers on Nationwide delivery reach, Fully integrated logistics stack.

How does Delhivery make money?

Delhivery's cited revenue streams include Express Parcel, Part Truckload (PTL) freight, Full Truckload (FTL) freight, Supply Chain Services.

Sources & corrections. Every fact on this page is compiled from cited public sources — follow the “source” links beside each entry. Profile sources: thetechpanda.com · Last verified 13 Jul 2026. · Report a correction