Zomato (Eternal) BSE SENSEX constituentListed (NSE: ETERNAL, BSE: 543320)NIFTY 50 constituentUnicorn (since Feb 2018)

Zomato's stated mission is "Better food for more people," combining restaurant discovery, reviews, and fast delivery in one app.

Blinkit, Eternal's quick-commerce arm, fulfils grocery and essentials orders from a network of dark stores, promising delivery in around 10 minutes.

25 million+ monthly active customers using the Zomato app to discover restaurants, order food delivery, and book dining/table reservations.

300,000+ restaurant partners listed for discovery, ordering, and delivery on the Zomato platform.

500,000+ delivery partners who earn a livelihood fulfilling food and quick-commerce deliveries.

Subscription bundling free delivery on orders and dining-out discounts across a large restaurant network, engineered to be the default renewal choice and blunt churn to rival Swiggy One.

The platform's founding 2008 mechanic (menu digitization + user reviews) remains its core discovery trust signal; CEO Deepinder Goyal's 2025 proposal to replace crowd ratings with a personalized "match score" shows the company still actively re-engineering this relationship.

Standalone app (evolved from Zomato Live plus the acquired Paytm Insider ticketing business) extends the customer relationship beyond food into movies, dining reservations, events and sports.

Primary consumer channel for restaurant discovery, food ordering and delivery, and dining reservations.

Dedicated app for quick-commerce grocery and essentials delivery, operating in 153+ Indian cities as of March 2025.

Consolidated 'going-out' app for dining, movies, sports and event ticketing, launched to house Zomato's entertainment/ticketing businesses.

Dynamic order-to-rider matching and route optimization across both food delivery and Blinkit's rapid-delivery promise is the core day-to-day operational activity.

Continuous site selection, store commissioning and a shift to an inventory-led (vs. marketplace) model to control margins as the store count scales toward 3,000.

Sourcing, warehousing and delivering fresh produce, staples and kitchen supplies to restaurants and to Blinkit's own dark stores has become the company's second-largest revenue-generating activity.

Running large-scale customer-acquisition/subsidy marketing while simultaneously selling restaurant/brand advertising inventory back on the same platform.

A dense, owned/leased network of hyperlocal micro-warehouses is the core physical asset enabling 10-15 minute quick-commerce fulfillment.

Regulatory approval to operate as an online payment aggregator lets the company process transactions in-house rather than depending solely on third-party gateways.

Zomato partnered with ICICI Bank to let customers create a Zomato-branded UPI handle for in-app payments, reducing redirect dependency on PhonePe/Google Pay.

Zomato was a launch partner (alongside Swiggy and Zepto) for UPI payments executed directly inside AI assistants (Claude), announced at the India AI Impact Summit.

Acquired Paytm's events/movie-ticketing business Insider to give District the catalogue and infrastructure needed to compete in going-out/ticketing.

External AI-infrastructure vendor whose optimized Llama models power the customer-support chatbot pipeline at scale.

Q4 FY26 (Jan–Mar 2026) Zomato food-delivery operating revenue was ₹2,737 Cr, up 33% YoY, with adjusted EBITDA of ₹532 Cr.

Blinkit generated ₹13,232 Cr operating revenue in Q4 FY26 (up 675% YoY on a revised revenue-recognition basis), representing about 76.5% of Eternal's total operating revenue, and turned adjusted-EBITDA positive.

Hyperpure, Eternal's B2B restaurant-supply platform, reported ₹978 Cr operating revenue and ₹13 Cr net profit in Q4 FY26.

District, the dining/entertainment-ticketing business, posted ₹277 Cr operating revenue in Q4 FY26 (up 21% YoY) but remains loss-making.

Rider payouts and delivery-network costs are the single largest disclosed operating cost line, scaling with order volume across food delivery and Blinkit.

Salaries, bonuses and share-based compensation across on-roll staff, driven up by rapid headcount expansion for Blinkit/District/Hyperpure scaling.

Discretionary spend covering customer-acquisition marketing, order subsidies and customer appeasement/refunds, rising fastest in the newer quick-commerce and going-out segments.

Eternal periodically injects large capital tranches into Blinkit specifically to fund new dark-store buildout as the quick-commerce race with Instamart/Zepto intensifies.