LimeChat

"LimeChat deploys enterprise-grade Chat + Voice agents across your full customer lifecycle in 2 weeks. Owned by your business team, no engineering queue. Most vendors take 3 months just to get to production."

Homepage claims 90% of queries automated; client case study Kapiva cites 90% query automation and Wow Skin Science cites 84% automation.

"This allows brands to increase campaign conversions by 3x, reduce support workloads by 70%, and improve customer satisfaction."

300+ market-leading brands work with LimeChat for chat + voice AI agents across the customer lifecycle; case studies include Kapiva, Wow Skin Science and The Indus Valley.

LimeChat's AI Support Suite offers dedicated BFSI conversational flows for loan status, document collection, EMI queries and KYC.

"Launch faster with a tailored setup, best-practice guidance, and expert training for your team."

"Your strategic advisor to maximize adoption, optimize campaigns, and hit revenue & CSAT goals consistently."

"Data-backed performance reviews with actionable strategies" plus "Always-on support with guaranteed SLAs and direct access to our expert technical team."

Core channel for commerce, marketing broadcasts and support; Meta charges LimeChat's customers per conversation on the WhatsApp Business API.

"Automate engagement on Instagram, including Stories, Direct Messages, and Comments" via the IG Suite add-on.

AI Support Suite offers an "AI Agent on chat and voice (Tier 2 / 3 / 4 options), Powered by Hybrid LLM + Brand SOP."

Building and maintaining the Support Chatbot, OmniChannel CRM, Level-3 AI, Intelligent CSAT, AI Copilot and Support Analytics product line.

Building Conversion Flows, Campaigns and Broadcasts, Customer Segments, WhatsApp Commerce Bot, RTO Reduction Flows, Post-Purchase Flows and Click-to-WhatsApp Ads.

Titan Capital describes LimeChat as "India's first level-3 AI chatbot company" with "path-breaking Level 3 AI technology"; LimeChat's own pricing page says its AI agent is "Powered by Hybrid LLM + Brand SOP."

"We are SOC 2 compliant and follow enterprise-grade data security standards."

LimeChat rebuilt its platform on Microsoft Azure OpenAI Service, and Microsoft agreed to help sell LimeChat's chatbot into its enterprise customer base — a segment LimeChat was entering for the first time; Microsoft said it has not invested in LimeChat and the deal has no commercial terms.

LimeChat's commerce/marketing/support flows run on the Meta WhatsApp Business API, which charges per conversation by template category.

"We offer plug-and-play integrations with leading eCommerce platforms (Shopify, WooCommerce), CRMs, logistics, and returns platforms."

"Our pricing is based on your selected suite (Marketing or Support), conversation volume, and your AI automation tier. We also offer add-ons you can mix and match."

Omnichannel CRM, IG Suite, AI-Powered Conversation Audit and Email/SMS Marketing are sold as add-ons on top of the core Marketing/Support suites.

"There are two major costs for LimeChat—cloud and salary costs—both of which the startup claims to have brought under control due to its partnership with the tech major."

"Meta charges per conversation on the WhatsApp Business API. These rates vary by country and use case."