The National Highways Authority of India (NHAI) has introduced two new citizen-centric features on its RajmargYatra mobile app—the Digital Local Pass and the MargMitra Help Centre—to make highway travel more convenient and reduce the need for physical visits to toll plazas. The new services enable eligible commuters to purchase local toll passes online and access multilingual assistance for FASTag, toll, and highway-related services through a single digital platform.
The initiative is part of NHAI’s broader push to digitize highway services, simplify toll management, and improve grievance redressal for millions of National Highway users across India. Initially launched at the Mundka–Bakkarwala Toll Plaza on Delhi’s Urban Extension Road-II (UER-II), the Digital Local Pass facility will be expanded to additional toll plazas nationwide in the coming months.
NHAI Launches Digital Local Pass
The new Digital Local Pass allows eligible residents living near selected toll plazas to purchase their monthly local toll pass directly through the RajmargYatra app without visiting the toll plaza.
Eligible users can now complete the entire process digitally within minutes, eliminating paperwork and manual verification.
Digital Local Pass at a Glance
| Feature | Details |
|---|---|
| Service | Digital Local Pass |
| Platform | RajmargYatra mobile app |
| Eligibility | Residents within a 20 km radius of eligible toll plazas |
| Benefit | Unlimited travel through the selected toll plaza for one month |
| Initial rollout | Mundka–Bakkarwala Toll Plaza (Delhi UER-II) |
Residents qualifying for the scheme can enjoy unlimited monthly travel through their designated toll plaza after completing the online verification process.
Paperless Verification Through Government Platforms
Instead of requiring commuters to submit physical documents at toll plazas, NHAI has integrated the application process with existing government digital infrastructure.
The verification process includes:
- User consent before accessing records.
- Address verification through DigiLocker.
- Vehicle details fetched from the VAHAN database.
- Linked FASTag verification.
- GIS-based location verification to confirm residence within the eligible 20 km radius.
This automated workflow is designed to improve transparency while significantly reducing processing time.
Verification Process
| Verification Step | Purpose |
|---|---|
| DigiLocker | Address verification |
| VAHAN | Vehicle registration verification |
| FASTag linkage | Validate toll account |
| GIS verification | Confirm 20 km eligibility |
| User consent | Secure access to records |
MargMitra Help Centre Brings Highway Services Together
Alongside the Digital Local Pass, NHAI has launched the MargMitra Help Centre, an AI-powered digital assistance platform integrated into the RajmargYatra app.
The help centre enables commuters to:
- Ask questions through text or voice.
- Communicate in any of India’s 22 official languages.
- Register complaints.
- Track grievance status.
- Receive guidance on highway-related services.
The platform acts as a single-window interface for National Highway users seeking information or support.
MargMitra Services
| Service | Available Through MargMitra |
|---|---|
| FASTag recharge | ✔ |
| FASTag KYC assistance | ✔ |
| Refund status | ✔ |
| Annual Pass support | ✔ |
| Local Pass assistance | ✔ |
| Complaint registration | ✔ |
| Complaint tracking | ✔ |
| Multilingual support | 22 Indian languages |
Additional Features for Highway Users
Beyond toll pass management, MargMitra offers several services aimed at improving highway travel.
Users can also:
- Check FASTag blacklist status.
- View pending e-notices.
- Report stalled vehicles.
- Report road safety hazards.
- Report encroachments on National Highways.
- Escalate complaints if dissatisfied with the initial resolution.
The platform automatically routes complaints to the relevant department and allows users to monitor progress in real time.
Key Benefits
| Feature | Benefit |
|---|---|
| Digital Local Pass | No physical toll plaza visit |
| Paperless verification | Faster approvals |
| AI-powered assistance | Quick access to support |
| Complaint tracking | Greater transparency |
| Multilingual interface | Improved accessibility |
Rollout Plans
NHAI has confirmed that the Digital Local Pass facility has initially been introduced at the Mundka–Bakkarwala Toll Plaza in Delhi and will be gradually expanded to eligible toll plazas across India.
The authority is encouraging commuters to download the RajmargYatra app to access a growing range of digital highway services, including annual passes, FASTag management, route planning, and emergency assistance.
Looking Ahead
The launch of the Digital Local Pass and MargMitra Help Centre marks another step in NHAI’s efforts to modernize India’s highway infrastructure through digital services. By enabling eligible residents to purchase local toll passes online and offering a multilingual AI-powered support platform, the initiative reduces paperwork, minimizes visits to toll plazas, and makes essential highway services more accessible.
As the Digital Local Pass expands beyond its initial rollout in Delhi, more commuters are expected to benefit from faster toll pass approvals and seamless access to FASTag, grievance, and travel-related services. Together with RajmargYatra’s existing features, these additions strengthen the government’s vision of creating a smarter, more efficient, and user-friendly National Highway ecosystem.
Get the day’s top stories in your inbox
One concise email. No spam, unsubscribe anytime.
