Yellow.ai

Yellow.ai positions itself as an Enterprise-Grade Agentic AI Platform built to "Transform CX & EX with Yellowai's Agentic AI platform to autonomously drive human-like conversations at scale," combining voice, chat and email automation.

The platform markets "15+ cutting-edge LLMs for increased speed & accuracy" so enterprises are not locked to a single model provider.

Yellow.ai emphasizes "150+ plug-and-play integrations to go live faster," reducing enterprise implementation time.

Yellow.ai serves 1,300+ global brands, with by-industry coverage spanning BFSI, Healthcare, Utilities and Retail, and by-use-case coverage of Customer Service and Employee Experience.

Named enterprise customers cited by the company include InteleTravel (Travel & Hospitality), VIPDesk (BPO), Lion Parcel (Logistics), and Waste Connections (Utilities), illustrating its enterprise CX/EX customer base.

Pricing is tiered: a Free plan ("1 AI agent and 500 monthly chat sessions, $0.99 per additional resolution") is self-serve ("Try for free"), while the Enterprise plan ("Unlimited" agents/sessions, all 35+ channels) is sold via "Book a demo"/"Contact us" sales conversations rather than published pricing.

The platform includes "Agent Assist (human + AI collaboration)" as part of its offering, positioning the relationship as augmenting human agents rather than fully replacing the support relationship.

The platform lets enterprises "automate and orchestrate workflows for customer and employee engagement...utilising chatbots across multiple communication channels like Microsoft Teams, Slack, WhatsApp, phone calls, digital assistants."

The company website funnels prospects through "Book a demo" and "Contact us" calls-to-action for its Enterprise plan, alongside a self-serve "Try for free" entry tier.

Core platform activity is a no-code builder that lets enterprise users "Create powerful AI agents in minutes," with automated agent discovery that "fetches historical information (customer data, knowledge bases and SOPs)."

The company runs "a self learning loopback for AI agent -- Generate knowledge base articles from successful agent interactions," i.e. ongoing model/knowledge-base improvement from production usage.

Yellow.ai builds and maintains "150+ prebuilt enterprise systems" integrations spanning CRMs, ERPs and ITSM tools to plug into customers' existing tech stacks.

The platform runs on an "Agentic RAG architecture which combines intelligent retrieval with reasoning and action," orchestrating 15+ third-party LLMs rather than relying on one model.

Yellow.ai's models are built on "insights from 16B+ customer conversations annually," a large proprietary data asset used to train and continuously improve its agents, per the company, which also claims a "less than 1% hallucination rate."

Yellow.ai offers direct integrations with major CX and CRM platforms: "Connect with your existing tech stack via 150+ pre-built enterprise integrations, including Salesforce, Zendesk, Genesys, and Nice," plus Freshdesk and HubSpot.

In 2016 the company joined Microsoft's accelerator program and SAP Startup Studio, early corporate-partnership channels that helped it reach enterprise customers.

Yellow.ai sells three published tiers -- a Free plan, a mid-tier Basic plan (with AI Copilot access and basic compliance features), and an Enterprise plan offering "Unlimited" agents, sessions and channels with full SOC2/GDPR/ISO compliance.

On the Free tier, usage beyond the included allotment is billed per conversation: "500/month included, then $0.99 per resolution," indicating a consumption-based billing component layered on top of subscription tiers.