Practo

Practo positioned itself as the largest doctor search engine in Asia, helping consumers find doctors and book appointments.

A consumer-facing service for locating physicians and obtaining medical guidance online, alongside practice-management software sold to providers — a two-sided healthcare platform.

Cloud-based platform for doctors/clinics covering appointment scheduling, electronic health records and patient discovery.

Expanded into preventive healthcare via the FitHo acquisition, adding diet/exercise recommendation tools to become a one-stop health app.

Consumers searching for doctors, booking appointments, and taking online consultations across specialties.

Practice-management SaaS (Practo Ray) customers — doctors and healthcare centres running scheduling, billing and EMR through Practo.

Tata AIA Life Insurance became the exclusive life-insurance provider to Practo's user base under a strategic partnership with AIA.

practo.com and the Practo consumer app for doctor search, booking and consultations.

Hospital and clinic network built via acquisitions — Insta Health Solutions brought access to 500 hospitals across 15 countries; Qikwell brought 250 hospitals (incl. Manipal, Fortis, Narayana Hrudalaya) across 19 Indian cities.

Tata AIA Life distributes Practo's digital healthcare platform to its life-insurance customers under an exclusive strategic partnership with AIA.

Continuous development of the consumer discovery/booking platform and Practo Ray practice-management software; Practo described acquisitions as a way of 'significantly accelerating our product roadmap for the enterprise segment.'

A 2015 acquisition spree (FitHo, Genii, Insta Health Solutions, Qikwell) was used to rapidly add preventive health, enterprise hospital software, and appointment-scheduling capabilities.

Verified provider network built organically and via acquisition, reaching over 5 Lakh verified doctors serving 5 Cr+ patients across 640 cities by FY25.

Proprietary practice-management/EMR software used by thousands of doctors and healthcare centres, generating scheduling, billing and patient records data.

Strategic partnership formed between AIA/Tata AIA Life and Practo: Tata AIA Life became the exclusive life-insurance provider to Practo's user base, with Practo's users gaining access to Tata AIA Life's insurance solutions.

Hospital information management company acquired for $12 Mn, giving Practo access to 500 hospitals across 15 countries in Southeast Asia, the Middle East and Africa.

Appointments, consultations, diagnostics and medicine orders transacted through the platform are tracked as gross merchandise value, distinct from Practo's own booked revenue — GMV of over Rs 3,500 crore vs. Rs 240 crore revenue from operations in FY24.

Subscription software sold to doctors and clinics for scheduling, billing and EMR — part of Practo's two-sided model alongside its consumer service.

Entrackr reported that heavy cuts in advertisement and consultation costs were the main driver behind Practo's FY23 loss reduction.