Convin

Automatically audits and scores 100% of customer conversations across calls, chats and email, replacing manual sampling.

Enterprise-grade AI voicebot that runs sales, support and collections calls around the clock.

Live call guidance, script prompts and sentiment tracking to improve conversions and compliance while the call is happening.

Multilingual analysis across 70+ languages, unlocking insights from every interaction.

AI-driven Learning Management System automatically creates personalized training from call data.

Sales, support, and collections teams at B2C and B2B enterprises that need to track and analyze agent-customer conversations.

Suites address industries including banking, insurance, finance, e-commerce, edtech, real estate, home services and retail.

Case studies and testimonials on Convin's own site name Livpure (consumer electronics, 350+ seat contact center), Physics Wallah, Traya, Fyers, Vyapar and Bombay Shirt Company as live customers.

Reliance Nippon, Puravankara, Titan, Thyrocare and Lazypay named as notable brand customers at the time of the Series A.

Customers credit Convin's support team for responsive, proactive help through setup and ongoing use ("their support team is always responsive and reliable, making adoption smooth and stress-free" — Physics Wallah).

Named customer case studies (Livpure, Physics Wallah, Traya, Fyers, Vyapar, Bombay Shirt Company) are published with videos and written write-ups as a relationship/proof-point channel.

Website-driven "Book a Demo" and "Request a Quote" funnel is the primary path to purchase for its CX/Real-Time/Post-Interaction suites.

Dedicated Partner Program listed in the company's site navigation alongside its direct product lines.

Convin Mobile App gives agents and managers on-the-go analytics, notifications and coaching access.

Automatically audits and scores customer conversations across calls, chats and email at scale.

Building and training its own speech-to-text/text-to-speech stack and a 7B-parameter contact-center LLM in-house.

AI-driven coaching session assignment, personalized/peer-to-peer sessions and a learning management system to speed agent ramp-up.

Built a 7-billion-parameter large language model customized for Indian contact centers (announced August 2024), giving full data ownership and compliance control rather than relying on third-party models.

In-house speech-to-text (20+ languages) and text-to-speech (10+ languages) developer capabilities underpin the AI Phone Call and analytics products.

GDPR-ready, CCPA compliant, HIPAA compliant, SOC 2 Type II compliant and ISO 27001 compliant, with flexible on-prem/client-cloud/private-cloud deployment.

Pricing page states "Customized plans for every business" with a "Request a Quote" call-to-action for each product suite (CX Suite, Real-Time Suite, Voice of Customer, Post-Interaction Suite, Mobile App) rather than published list prices.

Quality Management Software is offered as a free single manual QA platform, functioning as a top-of-funnel product alongside the paid suites.