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Startup Atlas · Fintech

BillDesk Acquired

IndiaIdeas.com Limited Mumbai, Maharashtra Founded 2000 billdesk.com ↗
M.N. Srinivasu · Co-Founder & Director Ajay Kaushal · Co-Founder & Director Karthik Ganapathy · Co-Founder
$185.67 MnTotal funding (tracked)
5Funding rounds
17 Jan 2019Last round
750Team size (sourced)

BillDesk: Business Model Canvas

The nine-block Business Model Canvas, filled in only where a public source states it — empty blocks mean we haven't found a citable fact yet, not that the answer is zero.

Value Propositions

One-stop online payment gateway

Provider of an online payment gateway platform that offers integrated payment solutions, enabling customers to make recurring payments across various platforms.

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Convenient bank-to-merchant payment platform

Built a convenient payment platform enabling it to act as a partner to banks, connecting them with merchants and utilities that need to accept customer payments.

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Dominant online bill payment infrastructure60% of online bill payments in India

Processes a majority of India's online bill payments, positioning it as the country's leading online bill payment platform.

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Customer Segments

Banks25 of India's largest banks

Partnered with 25 of India's largest banks including SBI, Citibank and HDFC.

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Merchants, billers & utilities

Connects banks with merchants or utilities that need to accept payments from customers, spanning utilities, telecom, insurance, mutual funds, travel and e-commerce.

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Large enterprises~5K large enterprises

Leading companies such as LIC, BSNL, Hutchison-Essar and Franklin Templeton, counting close to 5,000 large enterprises as customers.

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Customer Relationships

No cited public information yet.

Channels

No cited public information yet.

Key Activities

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Key Resources

No cited public information yet.

Key Partnerships

Bank network50+ of India's largest banks

Network used by over 50 of India's largest banks.

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Major biller/enterprise partners

Leading companies such as LIC, BSNL, Hutchison-Essar and Franklin Templeton use BillDesk for bill collection.

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Visa (strategic investor & network partner)

Visa took a minority stake in BillDesk in 2019, its first minority-stake investment in the Indian market.

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Revenue Streams

Transaction processing fees~75% of FY21 revenue

Charges fees on the processing of electronic transactions on its network; this comprised around 75% of annual revenue in FY21.

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Prepaid accounts (PINS / eTop-up)11.7% of FY21 revenue

Provides prepaid accounts for recurring settlements (PINS and eTop-up subscriptions).

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Loyalty reward point management11.21% of FY21 revenue

Provides a loyalty reward point management service for clients.

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Take-rate on Total Payment Volume~0.3% take rate of TPV

Monetizes as a percentage cut of the Total Payment Volume (TPV) flowing through its platform, taking a cut from one of the transacting parties per transaction.

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Cost Structure

Bank fees & service charges85.8% of FY21 costs

The largest cost center for the transaction processing company.

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Employee benefit expensesRs 152.5 Cr in FY21

Employee benefit payments amounted to Rs 152.5 crore in FY21, up from Rs 127.5 crore in FY20.

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FAQs on BillDesk

What is BillDesk's business model?

BillDesk's core value proposition centers on One-stop online payment gateway, Convenient bank-to-merchant payment platform, Dominant online bill payment infrastructure.

How does BillDesk make money?

BillDesk's cited revenue streams include Transaction processing fees, Prepaid accounts (PINS / eTop-up), Loyalty reward point management, Take-rate on Total Payment Volume.

Sources & corrections. Every fact on this page is compiled from cited public sources — follow the “source” links beside each entry. Profile sources: tracxn.com · Last verified 15 Jul 2026. · Report a correction