Swiggy has quietly increased its platform fee to ₹14 per order—much higher than previously reported—in a move that’s stirring frustration among users already grappling with app-based food delivery costs.
What’s Happening with the Platform Fee?
- Reddit users are reporting surprise platform fee hikes, with one noting a rise close to ₹12, after previous incremental increases. Reddit
- While formal news sources haven’t confirmed the ₹14 figure, earlier reporting confirms earlier fee increases:
- Swiggy raised its platform fee to ₹10 per order permanently—one of the highest-ever hikes—in late 2024.
- Throughout 2024, Swiggy and Zomato increased fees from ₹2 to ₹6, and later Swiggy bumped it to ₹10.
What Users Are Saying
Several users on Reddit expressed outrage as fees climbed gradually:
“Platform fee started with Rs.2 … now it’s inching closer to 12 per order.”
“They are taking advantage of our laziness.”
These comments reflect a growing dissatisfaction with surcharges layered over already inflated app prices.
Why It Matters
| Impact Area | Insight |
|---|---|
| Increased Cost for Users | Rising platform fees contribute to higher delivery costs—adding pressure to already thin consumer budgets. |
| Profitability Tactics | With tight margins, Swiggy is focusing on raising “take rates” through direct user charges rather than increasing commissions from restaurants. |
| User Fatigue | Such stealthy increases may drive users away or encourage direct restaurant ordering for better value. |
