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WhatsApp screen-sharing feature is being misused by scammers

In early 2026, a sophisticated wave of “WhatsApp Screen Mirroring Fraud” has emerged as a major cyber-threat in India and globally. Scammers are exploiting WhatsApp’s legitimate screen-sharing featureโ€”originally intended for tech support and collaborationโ€”to gain real-time visibility into victims’ phones, allowing them to drain bank accounts and hijack identities within minutes.

On February 6, 2026, the RBI and major banks like SBI issued fresh warnings specifically targeting this “human-centric” social engineering tactic.


1. How the “Mirroring Scam” Works

The scam relies on psychological manipulation rather than high-tech hacking. It typically follows a four-step “Urgency Loop”:

  • The Hook: You receive a video call from an unknown number. The caller poses as a Bank Executive, Meta/WhatsApp Support Agent, or even a distressed relative.
  • The Crisis: They claim there is an urgent issue: an “unauthorized transaction,” a “pending prize,” or an “imminent account suspension.”
  • The “Solution”: To “help” you, they ask you to tap the Screen Share icon on the video call. They may also ask you to download remote-access apps like AnyDesk or TeamViewer.
  • The Theft: Once your screen is shared, they can see everything you do. They will ask you to open your banking app for “verification.” As you type your PIN or receive an OTP, they see it in real-time on their end and immediately initiate a transfer to their own accounts.

2. Critical Safeguards: The “Never” List

To protect your finances, banking authorities have established a strict set of “Don’ts” for 2026:

  • Never share your screen with an unknown or unsolicited caller, regardless of how “official” they sound.
  • Never open banking or UPI apps (GPay, PhonePe, YONO) while a screen-sharing session is active.
  • Never share OTPs or PINs verbally or via screen-share. Legitimate bank officials will never ask for these.
  • Beware of “Blurred” Video: Scammers often keep their own video feed dark or blurred to hide their identity while pressuring you to show yours.

3. New 2026 Security Measures

In response to the surge in fraud, several “smart” defenses have been activated:

  • WhatsApp AI Alerts: Meta is now rolling out a real-time warning pop-up that appears when a user attempts to share their screen with a contact not in their address book.
  • Airtel/Jio Fraud Detection: Telecom providers have deployed AI-based network intelligence that flags calls as “Warning: SPAM” based on 250+ parameters, including suspicious usage patterns.
  • RBI Risk-Based Authentication: Starting April 1, 2026, new RBI guidelines mandate that banks use “Risk-Based Authentication,” which triggers extra security layers if a transaction is initiated while a screen-sharing app is active.

4. What to Do If You Are Targeted

If you realize you are in the middle of a scam call, follow these steps immediately:

  1. Terminate the Call: Hang up and block the number immediately.
  2. Contact 1930: Call the National Cyber Crime Helpline (1930) or visit cybercrime.gov.in. Reporting within the first “Golden Hour” significantly increases the chance of freezing the funds before the scammer withdraws them.
  3. Freeze Accounts: Use your bank’s official app or “Hotlist” number to block your cards and UPI access.
  4. Chakshu Portal: Report the fraudulent communication on the government’s Sanchar Saathi (Chakshu) portal to help authorities take down the scammer’s number.

Conclusion: Urgency is the Red Flag

The most effective weapon a scammer has is panic. In 2026, the golden rule of digital safety is: If a caller creates a sense of emergency and asks for screen access, it is a scam. Always hang up and call your bank’s official toll-free number to verify any claims.

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