In the fiscal year ending March 2025, BigBasket’s total losses across its key operating units surged to ₹1,952 crore, according to Tata Sons’ FY25 annual report. This marks a substantial increase from the ₹1,415 crore loss recorded in FY24.
Top-Line Decline Amid Rising Q-Commerce Competition
BigBasket’s B2C arm, Innovative Retail Concepts, saw its turnover decline 3%, from ₹7,885 crore in FY24 to approximately ₹7,673 crore in FY25. Its losses widened by 46%, from ₹1,267 crore to ₹1,851 crore.
Meanwhile, the B2B entity, Supermarket Grocery Supplies, reported a 7% drop in turnover to ₹2,227 crore. However, its losses narrowed to ₹102 crore, down 20% from FY24
Total consolidated revenue across both entities declined slightly, further eroding profitability
Drivers Behind the Widening Losses
📌 Intense quick commerce competition: Rivals Blinkit, Zepto, and Swiggy Instamart have rapidly gained market share with ultra-fast grocery delivery—challenging BigBasket’s traditional slotted model.
📌 Transition cost burden: BigBasket’s pivot to 10-minute delivery under its BB Now platform involved steep investments in warehouses, logistics, discounting, and customer retention. These heightened operational costs strained margins.
Tata Digital Support Amid a Digital Pivot
The broader Tata Digital group—which includes BigBasket, Tata 1mg, and Croma—trimmed consolidated losses by 31% year-on-year to ₹828 crore in FY25, despite slower overall revenue growth.
Tata Sons injected additional capital—₹1,965 crore in FY25—to sustain its digital ventures, including BigBasket.YourStory.com
Strategic Outlook: Can BigBasket Reclaim Traction?
BigBasket is doubling down on its Quick Commerce strategy through a “multi‑category” delivery model, leveraging Tata Group assets—such as brick‑and‑mortar stores across Croma, Titan, and 1mg—for speed and scale.
However, success will hinge on managing unit economics, maintaining brand strength via private-label lines, and sharpening its value differentiator in a crowded space.
Summary
- BigBasket posted a total loss of ₹1,952 crore in FY25, a steep increase from FY24.
- B2C turnover fell 3%, while losses expanded by nearly 46%.
- B2B revenue dropped 7%, though its losses narrowed modestly.
- The company continues to face stiff competition from quick commerce players while undergoing a transformation strategy under Tata Digital support.
- Its ability to reorganize for speed and efficiency will determine whether it can regain market relevance in India’s fast-evolving grocery delivery industry.
